Nicholas Bate: Bags of Energy Now
The Business Skills Collection: Go Home E-Mail Free; Bags of Energy Now; Give Great Presentations; Make Better More Often; Boost Your Productivity
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Moleskine Meditations - Reflections on the Notebook
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In physics it has been noted in The Observer Effect that by measuring a system you alter a system.
Someone who was perfectly content asked 'are you happy?' may well feel that they are as not as happy as perhaps they would like to be etc.
It's worth bearing in mind for both surveys of company culture and customer satisfaction; the data you will be presented with is wrong.
Bonus: How To Be Brilliant
Next time someone is-you feel-causing you to compromise on the high standards you wish to deliver, preface your response with 'I want to do an excellent job....'.
It's remarkably powerful at getting a person to realise when they are being unreasonable.
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has a limited stock of his planner pads.
with the man who knows, Michael Wade.
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